If you're a growing company running into NetSuite complexity you don't have in-house expertise for, or your implementation has stalled and hasn't delivered the ROI you expected, we're the ones to talk to.
$10M in new annual revenue. 22 markets, 200,000+ customers, 120 days.
Most fractional NetSuite engagements fail for one of two reasons: the person you hired has gaps they can't see, or the firm sold you a senior name and staffed you with juniors. Here's how we built SuiteScale to avoid both.
James Kohler and Matt Naman each bring 15+ years hands-on experience in NetSuite, and we have delivered together for over a decade. Our strengths are complementary by design:
Technical architecture, complex development, and modern decoupled systems: SuiteScript, real-time integrations (Salesforce CPQ, EDI).
Enterprise systems architecture and financial operations: full lifecycle implementations and rescues, ARM and revenue recognition (ASC 606), month-end close, multi-subsidiary consolidation, and Dell Boomi middleware strategy.
Most teams dread every NetSuite update because testing eats days. We build AI-driven automated testing into every engagement, so releases ship fast and nobody holds their breath.
Individually, each of us has gaps. Together, there is nothing on the platform we have not shipped — technical or financial, build or close, architecture or execution. That pairing is the product. You get both of us, both accountable, for about the cost of one senior hire.
The question every company asks before bringing us in is simple: can two people actually move the needle on something this big? Here's what that's looked like in practice.
That's our side of it. Here's what it looked like from inside the room.
"When James and Matt joined, we were a roughly $40M multinational running global licensing on spreadsheets and hand calculations across the Americas, APAC, and EMEA. That process was never going to keep up as we grew. They built a global licensing and management system natively inside NetSuite, handling contracts, renewals, upsells, downsells, cancellations, and consolidated billing. It helped support our growth, with managed licensing revenue climbing from $40M to $150M and a fifteen to twenty percent lift in revenue. It's rare to find people who understand both the technical architecture and the business logic that well."
"Our configure-price-quote process was so complex that syncing a single order between Salesforce and NetSuite could take forty-five minutes to an hour, done entirely by hand — and manual entry meant errors were inevitable. James built a custom integration between the two systems that cut that down dramatically: ninety percent of our orders now sync in under two minutes, with a fraction of the errors we used to see. Beyond the time savings, it meant faster quotes for our customers and freed up our team from repetitive manual work to focus on higher-value tasks."
"When we brought James and Matt in, our NetSuite implementation had been stalled for a year and a half — the original approach was over-engineered, with custom infrastructure built where native NetSuite functionality would have done the job. They assembled a small team of experienced operational consultants and partnered closely with our internal staff, leveraging our lumber-specific domain expertise. Together we tore it down and rebuilt it from the ground up, going live in six months, followed by three months of hypercare. By the end of that, we felt confident enough to run it ourselves."
"From early on, James and Matt brought discipline to the project we hadn't seen before. Using an agile approach with structured scoring to prioritize what actually mattered, they pushed back hard on unnecessary customizations — every custom build adds technical debt and increases the surface area you have to maintain long-term. They were just as thoughtful about when to automate and when not to, always asking whether a change built for one team would create friction for everyone else downstream. That systemic thinking is exactly what got us to a stable, scalable system instead of a patchwork of one-off fixes."
We provide outcomes, not hours — and we share the risk with you.
One focused engagement. $5,000, credited in full against your first month if you move forward.
We map the current state, find the real pain points and what they cost you, and put a number on the ROI of fixing them. You walk out with a written roadmap and an ROI case — yours either way.
We sit down with you and review the findings. We agree on the objectives, prioritize them, and work with you to place the engagement in the right tier. This is a joint decision, not a menu handed to you — by the end you know exactly what we are accountable for and why it sits where it sits.
Once the work is scoped and the tier agreed, we commit to a fixed monthly rate. Within each tier, that price holds even when the work runs heavier than we expected — if something takes us longer, that is our risk, not your overage. A material change in scope is a conversation, not a surprise bill.
That is the trade: you get a predictable number and a guaranteed outcome; we carry the estimate risk because we have done this enough times to stand behind it.
Most fractional arrangements break down over one thing: hours. Here's how we built pricing that removes it entirely.
Tiers are defined by what we are accountable for and how much runs at once — not by hours.
$7,500 / month
One workstream, start to finish. One of us leads, the other backs up. Monthly working session, maintained backlog, response within two business days.
In practice: stand up or stabilize a single integration; light customization (saved searches, workflows, custom fields, scripts); clean up one broken process; ongoing admin and optimization; or steer an in-house admin you already have.
$15,000 / month
Two to three outcomes in flight at once. Both of us engaged. Weekly working session, quarterly roadmap review, response within one business day.
In practice: implement a module (ARM, Advanced Inventory, WIP & Routings, SuiteBilling); design a month-end close process; support reconciliation (bank, intercompany, subledger-to-GL); real customization (SuiteScript, Map/Reduce, custom records, approval frameworks); reporting and dashboard rebuilds; multi-subsidiary or multi-currency cleanup.
$25,000 / month
The platform agenda itself. Multi-stream, program level. Weekly sessions, exec-level reporting, and we sit in your leadership meetings.
In practice: full implementation or major re-implementation; acquisition integration; complex revenue and billing transformation; platform governance (release management, sandbox strategy, change control); building and mentoring your internal team. Specialists brought in as needed — scoped, managed, and owned by us.
The escalator between tiers is concurrency and accountability, not hours.
Before you sign anything, here's what people usually want answered first.
None — hours are not what you want. If we sell thirty and it takes forty, one of us is unhappy; if it takes twenty, you overpaid. Either way you are managing a timesheet instead of a business. If we solve something in six hours because we have done it forty times, that is exactly what you are paying for.
No. We do the work. We are not a sales layer in front of an offshore team. At the top tier we may bring in a specialist for something narrow, but we scope it, manage it, and stay accountable.
A senior NetSuite hire runs $150–200K plus benefits, roughly $15–18K a month all in, for one person with one set of gaps, after a three-month hiring process. For about the same money, our $15,000 tier gives you both of us, both accountable, with no ramp and no recruiting risk. Where a hire wins is steady day-to-day admin volume. In that case, hire the admin and keep us at $7,500 to steer them.
Your price does not move. We carry the estimate risk, not you. That is the whole point of a fixed fee.
Checking whether we cover your stack? Here's what each of us brings, in detail.
| Area | James | Matt |
|---|---|---|
| Platform and architecture | ||
| Enterprise architecture and roadmap | Advanced | Expert |
| NetSuite ERP, CRM and OneWorld (multi-subsidiary) | Expert | Expert |
| SuiteFlow, SuiteBuilder and workflow automation | Advanced | Expert |
| Data migration and governance | Expert | Expert |
| Development and integration | ||
| SuiteScript and custom development | Expert | Experienced |
| Integrations and middleware (REST, Boomi, MuleSoft, Celigo) | Expert | Experienced |
| EDI | Expert | Advanced |
| Salesforce and CPQ integration | Expert | Experienced |
| AI, LLM, agent and automation | Expert | Experienced |
| Product development and cloud apps (JavaScript, GCP, Firebase, BigQuery) | Expert | Experienced |
| Finance and operations | ||
| Financials, ARM / ASC 606, month-end close | Experienced | Expert |
| Order-to-Cash and Procure-to-Pay | Advanced | Expert |
| Warehouse, inventory and supply chain | Advanced | Expert |
| Manufacturing, work orders and assemblies | Advanced | Expert |
| Delivery and leadership | ||
| Executive leadership and team management | Expert | Expert |
| Project management and business analysis | Expert | Expert |
Expert: we lead it, at any complexity. Advanced: we've delivered it successfully, multiple times. Experienced: we've worked in it and implemented it.
Modules implemented: ARM, OneWorld, Advanced Financials, Advanced Inventory, SuiteBilling, Planning and Budgeting, Multi-Book Accounting, Dunning, Electronic Banking, CRM, Incentive Compensation, Advanced Order Management, SuiteProjects, Procurement, Demand Planning, Work Orders and Assemblies, Advanced Manufacturing.
Integrations and platforms: Salesforce and CPQ, Dell Boomi, MuleSoft, Celigo, Concur, Magento, EDI, RF-SMART warehouse management, REST and SOAP APIs, and carrier integrations (FedEx, UPS, DHL).
Cloud and custom development: SuiteScript, JavaScript, Google Cloud Platform, Firebase, BigQuery, Cloudflare, Axiom, Claude Code.
Industries: SaaS and software services, digital signage, transportation, online retail, fashion, health care, communications, non-profits, distribution, manufacturing, lumber, sports technology.
Certifications: SuiteFoundations, SuiteAdministrator.
Start with a $5,000 discovery, credited in full against your first month if you move forward. You walk away with a written roadmap and ROI case either way.